Privacy Policy

1. Introduction

Welcome to Crocido ("we," "our," or "us"). We are committed to protecting your privacy and ensuring your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your information when you use our Amazon price comparison service at crocido.com.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: When you create an account, we collect your email address, password, and preferred home country.
• Search Queries: We store your product search terms to improve our service and provide personalized recommendations.
• Preferences: Your saved preferences such as currency settings, favorite products, and notification preferences.
• Communications: Any messages you send us through contact forms or customer support.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on our site, click patterns, and search behavior.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Location Data: General location information based on IP address to provide relevant Amazon marketplace comparisons.
• Cookies and Tracking: We use cookies and similar technologies as described in our Cookie Policy.

2.3 Third-Party Information

• Amazon Product Data: We collect publicly available product information and pricing from Amazon marketplaces.
• Analytics Services: We use Google Analytics to understand how our service is used.

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contractual Necessity: To provide our price comparison service and fulfill our obligations to you.
• Legitimate Interests: To improve our service, prevent fraud, and conduct analytics.
• Consent: For marketing communications and certain cookies (where required).
• Legal Obligations: To comply with applicable laws and regulations.

4. How We Use Your Information

• Service Provision: To provide Amazon price comparisons and search functionality.
• Account Management: To create and manage your account, and provide customer support.
• Personalization: To customize your experience and provide relevant product recommendations.
• Communication: To send you service updates, security alerts, and support messages.
• Analytics: To understand usage patterns and improve our service.
• Legal Compliance: To comply with legal obligations and enforce our terms.
• Marketing: To send promotional emails (with your consent).

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our website (hosting, analytics, email services).
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Protection: To protect our rights, safety, or the rights and safety of others.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Until you delete your account or request deletion.
• Search History: Up to 2 years for service improvement purposes.
• Communication Records: Up to 3 years for customer support purposes.
• Legal Compliance: As required by applicable laws and regulations.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data we hold.
• Right to Rectification: Correct inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data.
• Right to Restrict Processing: Limit how we use your personal data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent for marketing communications.

To exercise these rights, contact us. We will respond within one month of receiving your request.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK/EEA. When we do this, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the UK Information Commissioner's Office
• Adequacy decisions by the UK government
• Appropriate technical and organizational measures

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection
• Incident response procedures

10. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience. For detailed information about our cookie usage, please see our Cookie Policy.

11. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Complaints

If you are not satisfied with how we handle your personal data or privacy concerns, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):